By Karen Hendricks

Utilized as a marketing tool, blogging is one of the easiest, user-friendly and cost-effective options. It’s not just for large or Forture 500 companies either; small businesses and organizations can reap giant benefits by including a blog within the nuts and bolts of a marketing plan. I’ve had the opportunity to speak about blogging as a marketing tool several times recently and two questions keep popping up: What should I blog about? And how is my blog different from other forms of marketing outreach?

Well, assuming that you’re already maintaining a few marketing essentials, here’s how a blog fits into the mix:

• Website: Your core marketing presence, your company website is stocked with essential information on your business or services, and links to all other marketing channels. Your website can be thought of as “home base.”
• Newsletters: Enewsletters and printed newsletters come directly to your inbox or mailbox and contain timely news and offers through call-to-action campaigns. Subscription links should appear on the website homepage; newsletters can be housed under one of your website’s tabs.
• Social Media: Whether you have a business page on Facebook or a company Twitter account, I describe social media as short and sweet bursts of information that keep your customers current and engaged in your day-to-day happenings. Feeds or sign-up links should appear on the website homepage.
• Blog: Like social media, your company blog should be current. But unlike social media, it’s not limited to 140 characters or thereabouts. Not that it should be lengthy, but it’s the perfect medium for a more in-depth conversation. Yes, blogs are conversations, because they create interaction via comments and responses from your readers. But before the word “reader” scares you, let me assure you that you don’t have to be a prolific writer. In fact, photos are essential to a blog’s success. And a blog can flow right into a page or even the homepage of your company website, enhancing all other content. It’s a vital piece of the puzzle.

Ok, so now let’s address blog subjects. Here are five basic ideas to keep your company blog rolling:

1. Go behind-the-scenes with your business.  Photographs or videos are critical! Use them to demonstrate how your products are made or feature your employees. This “insider’s view” will help your customers gain a deeper appreciation for your business.

2. Inform/educate. Share tips and how-to guides, highlight partner businesses or explain services you provide. Be careful to balance information with a light, conversational tone. This gives your customers a well-rounded view of your business and all it entails and portrays you as an expert in your field.

 3. Share “success stories” through the eyes of your customers.  Accompanied by photos, feature customers using your products/services or showcase customers who’ve provided glowing testimonials. What better way to thank your core customers and create buzz at the same time!

4. Vary the point of view. Allowing different writers to contribute to the company blog will keep it fresh and provide a variety of input from all angles. This is a great way for your customers to get to know the people behind your business as well.

5. Have fun! Don’t forget to add a dash of entertainment once in a while too. Feature a YouTube video related to your business or share photos of your employees or customers enjoying a light-hearted moment. Smiles and laughter are invaluable!